Global Compliance offers Mystery Shopping programs through our subsidiary, Service Intelligence, to measure the performance of your business and front-line employees against operating standards for customer service, merchandising, transactional accuracy and efficiency, product quality, and brand representation. We offer unrevealed shops and evaluations to obtain objective assessments from the customer's perspective. Mystery Shopping is conducted across all customer touch points including in-store, telephone, and online shopping and can include your own brand as well as competitor shops. Evaluation data is stored in a centralized data repository, and management reports provide results of the unrevealed shop. The impressions formed during a customer's visit dictate whether the customer will return, and what the customer will tell others.

Applications

• Customer service
• Sales skills and product knowledge
• Brand or franchise representation
• Safety and security procedures
• Merchandising
• Product promotion and Marketing
• Transactional accuracy and efficiency
• Manufacturer's suggested pricing validation

Differentiators

• Shopper recruitment and training
• Custom program design
• Robust reporting and analytics
• Availably assurance
• Correlation of date to tangible business recommendations