Global Compliance offers Mystery Shopping programs to measure the performance of your business and front-line employees against operating standards for customer service, merchandising, transactional accuracy and efficiency, product quality and brand representation. We offer covert shops and evaluations to obtain objective assessments from the customer's perspective.
Mystery Shopping is conducted across all customer touch points, including in-store, telephone and online shopping, and can include your own brand as well as competitor benchmarking programs. Evaluation data is stored in a centralized data repository and made available through Global Compliance's cutting-edge aggregate reporting platform.